Applied LabsDocs
Messages

Get message

Retrieve a single message by ID.

GET/v2026-04/messages/{id}/

Usage

Start from this cURL example and add filters as needed.

cURL
curl -X GET https://core.appliedlabs.ai/v2026-04/messages/66666666-6666-4666-8666-666666666666/ \
  -H "Authorization: Bearer <api-token>" \
  -H "X-Shop-Id: 66e4c4d2-34e8-4f85-8f51-84b6ed7b5f10"

Authorizations

Authorizationstringheaderrequired

Send your Applied API key as Authorization: Bearer AL.... Create the key in the Applied dashboard and keep it on your server.

Path parameters

idstring · uuidrequired

The ID of the message you want to retrieve.

Header parameters

X-Shop-Idstring · uuidrequired

The shop whose data you want to read.

Response

The message you asked for.

agent_idstring · uuid | nullrequired
contact_idstring · uuid | nullrequired
contact_remote_idstring | nullrequired

Your system's ID for the message's contact, if one is set.

contentstring
conversation_flagsarrayrequired

IDs of flags currently applied to the message's conversation.

conversation_flags[]string · uuid
conversation_idstring · uuid | nullrequired
conversation_tagsarrayrequired

Tags currently applied to the message's conversation.

conversation_tags[]string
created_atstring · date-time
formatenum<string>

How the message content is formatted.

TEXTRICH_TEXTHTMLMARKDOWN
idstring · uuidrequired
remote_idstring | null
remote_platformstring | null
rolestring
statusoneOf

Delivery status for outbound messages.

PENDINGDELIVEREDFAILEDHIDDEN
textstring
ticket_idstring · uuid | nullrequired
typeenum<string>

Whether the message is customer-facing or internal only.

InternalExternal
updated_atstring · date-timerequired
user_idstring · uuid | nullrequired
{
  "agent_id": "33333333-3333-4333-8333-333333333333",
  "contact_id": "11111111-1111-4111-8111-111111111111",
  "contact_remote_id": "cus_3667beus",
  "content": "Participant individual American range attorney role.",
  "conversation_flags": [
    "aaaaaaaa-aaaa-4aaa-8aaa-aaaaaaaaaaaa"
  ],
  "conversation_id": "55555555-5555-4555-8555-555555555555",
  "conversation_tags": [
    "vip",
    "billing"
  ],
  "created_at": "2026-04-07T14:30:00Z",
  "format": "TEXT",
  "id": "66666666-6666-4666-8666-666666666666",
  "remote_id": "msg_0426mwfo",
  "remote_platform": "zendesk",
  "role": "assistant",
  "status": "DELIVERED",
  "text": "Participant individual American range attorney role.",
  "ticket_id": "77777777-7777-4777-8777-777777777777",
  "type": "External",
  "updated_at": "2026-04-07T15:12:00Z",
  "user_id": "44444444-4444-4444-8444-444444444444"
}