AGENT PLATFORM

Design reliable AI agents for every customer conversation.

Ideate, build, test, and improve your AI agents to deliver exceptional customer experiences and resolve your most complex issues.

Book a demoStart your free trial
✓Design in minutes
✓Test before launch
✓Audit at scale
✓Continuous improvement
✓70%+ tickets automated
✓90%+ CSAT
✓Outcome-based pricing
Applied Assurance→

From idea to production-ready agent.

Every agent follows the same loop: design a CX playbook, test it against realistic scenarios, audit at scale, and ship improvements weekly.

DESIGN

Design on-brand AI agent experiences.

Add knowledge, integrations, voice, and workflow rules — your CX playbook becomes the agent's operating manual.

  • ✓Knowledge & policies. Train from help centers, SOPs, PDFs, and URLs.
  • ✓Integrations. Connect Shopify, Recharge, Stripe, and more.
  • ✓On-brand voice. Set tone, vocabulary, and response guardrails.
  • ✓Escalation rules. Control exactly when the agent hands off to a human.
KNOWLEDGE SOURCES
Returns SOP.pdf Synced
Shipping policySyncing
TONE & GUARDRAILS
Brand voiceWarm & direct
Escalate refunds over $200
INTEGRATIONS
ShopifyRechargeStripeLoop+5 more
TEST

Test before your customers do.

Validate knowledge, prompts, and workflows with structured tests across realistic customer scenarios and edge cases.

  • ✓Scenarios. Simulate multi-turn customer conversations.
  • ✓Coverage. Track coverage by topic, intent, and policy area.
  • ✓Regression. Rerun every test automatically after each policy change.
SIMULATED CONVERSATION
I want to cancel my subscription.
I've paused it for 30 days — your next bill is Jan 14.
SCENARIO SUITE
Subscription cancelPass
Refund over thresholdEscalates
Address updatePass
COVERAGE
89%
AUDIT

Audit any conversation in seconds.

Drill into any slice of conversations and review with AI and human QA to pinpoint where your agents can improve.

  • ✓AI QA. Score conversations automatically against your quality rubrics.
  • ✓Human review. Override, annotate, and calibrate quality decisions at scale.
  • ✓Drill-down. Filter by intent, CSAT, channel, resolution, and outcome.
AUDIT QUEUE· 1,204 conversations
CSAT < 4Intent: RefundAI-handled
Order #14221 · Damaged item97Pass
Subscription cancel · save offer71Review
Return request — no receipt88Pass
AI QA VERDICT

94% policy-fit across audited conversations — 3 intents below threshold.

UNDERSTAND

Understand what drives every outcome.

See exactly how agents arrived at answers, which knowledge and workflows they used, and where to improve.

  • ✓Resolution analytics. Measure AI resolution, CSAT, and handle time.
  • ✓Root-cause traces. Inspect the knowledge and workflows behind each reply.
  • ✓Weekly improvements. Gaps come back as drafted knowledge and workflow updates.
RESOLUTION82%+6 pts
CSAT4.8AI-handled
HANDLE1m 58s−12s
TOP INTENTS
Order tracking34%
Refund & return28%
Subscription mgmt19%
See the platform on your own workflows→

One platform for every customer-facing agent.

Support resolves the queue. Save, Conversion, and Proactive grow revenue — all sharing the same memory, knowledge, and audit trail.

RESOLVE

Resolve the issue — not just deflect.

Automate 70%+ of support tickets with a 90%+ CSAT — complex workflows completed end to end in your systems.

Support Agent→

RETAIN

Reduce churn with personalized offers.

Find the reason to stay — improve save rate without handing out discounts the customer didn't need.

Save Agent→

CONVERT

Turn buying intent into purchases.

Spot buying intent inside conversations, remove the friction, and complete the purchase in your commerce system.

Conversion Agent→

PREVENT

Act before the customer has to ask.

Turn operational signals — delays, failed payments, churn risk — into timely conversations that resolve the problem early.

Proactive Agent→
“With Applied Labs, our bot now outperforms human agents with 95% CSAT, and automation has increased by 31% in less than 90 days — all while cutting our platform costs in half.”
Caitlin Logan
Caitlin LoganVP of Customer Service · FabFitFun
95%AI CSAT
+31%Automation in 90 days

Build your first AI agent faster than you think.

Design your CX playbook, test with realistic scenarios, and ship to customers — all from one platform.

Book a demoStart your free trial