Guide shoppers to the right product
Answer sizing, fit, inventory, and comparison questions with context from catalog, purchase history, and current promotions.
Retail & E-Commerce
Applied agents resolve shopper requests, recover revenue, and keep orders moving.
Built for the shopping moments that matter most
Deploy agents across product discovery, order support, returns, account changes, and partner operations without adding seasonal headcount.
Resolve order status and delivery questions
Pull order, fulfillment, and carrier records into the conversation so shoppers get accurate status and next steps.
Turn returns into controlled exchanges
Check eligibility, generate labels, process exchanges, and confirm refund timing from one governed workflow.
Manage subscriptions and account changes
Help customers update billing, shipping, subscription preferences, and cancellation requests with personalized save paths.
Scale marketplace and partner operations
Onboard sellers, verify store details, handle delivery partner questions, and route exceptions to operations teams.
"With Applied Labs, our bot now outperforms human agents on CSAT, and automation has nearly doubled - all while cutting our platform costs in half."
Caitlin LoganVP of Customer Service
Design your brand's best customer experiences.
Deploy on-brand AI Support Agents that guarantee 70%+ AI Resolution and 90%+ CSAT - opt out anytime.