Keyboard Shortcuts
Keyboard shortcuts let you move through conversations and take action without reaching for the mouse. Most shortcuts are active whenever focus is not in a text input, textarea, or rich text editor — once you click into a reply box or note field, global shortcuts are suspended so your keystrokes go to the editor. Editor-specific shortcuts like Enter and Shift+Enter remain active inside the editor.
Shortcut reference
| Shortcut | Action |
|---|---|
| J / K | Navigate to the next / previous item in the inbox list |
| Shift + Click | Select a range of items for bulk actions |
| Cmd+K (or Ctrl+K) | Open global search |
| R | Focus the reply editor |
| Esc | Unfocus the reply editor |
| Ctrl+Shift+Enter (or Cmd+Shift+Enter on Mac) | Send the current reply and resolve the conversation |
| Ctrl+Shift+S (or Cmd+Shift+S on Mac) | Send the current reply and snooze the conversation |
| Ctrl+Shift+Y (or Cmd+Shift+Y on Mac) | Mark the selected ticket as complete or incomplete |
| Z | Toggle zen mode (hide both sidebars to focus on the thread) |
| Alt+1 through Alt+6 (or Ctrl+Shift+1 through Ctrl+Shift+6) | Switch sidebar tabs: 1 Details, 2 Tickets, 3 Actions, 4 Timeline, 5 Flow runs, 6 Metadata |
| Enter | Send message (when enter-to-send is enabled in your settings) |
| / | Open the macro menu in the reply editor |
| Shift+Enter | Insert a line break in the editor |
Zen mode
Pressing Z hides both the left navigation sidebar and the right detail sidebar, leaving only the conversation thread visible. This is useful when you need to read or write a long message without distraction.
While in zen mode you can still open individual sidebars — for example, clicking the detail panel toggle will slide it in temporarily. Press Z again to exit zen mode and restore the default layout with both sidebars visible.
Next steps
- Conversation Handling — replying, resolving, and managing conversations
- Inbox & Views — filtering and organizing your queue