Shopify Connector

Use the Shopify Connector when your support team needs Applied to understand store information, product details, and customer order context.

Shopify is one of the most common Connectors for ecommerce teams because it can support both customer answers and guided operational workflows.

What Shopify is best for

Common use cases include:

Product and catalog questions.
Order status and fulfillment context.
Customer history lookups.
Return, billing, or subscription support flows that need store context.

Many teams start with read-heavy use cases first, then add more guided actions only after testing and review.

Before you begin

Before connecting Shopify, make sure:

You know which store should be connected.
Your team agrees on what the AI should answer directly.
Sensitive or high-risk tasks still have the right approval path.

For example, product facts are usually safe to use for customer answers much earlier than refund or cancellation actions.

Connect Shopify

Open Connectors.
Click New.
Choose Shopify.
Enter your store URL.
Complete the authorization flow in Shopify.

Once connected, the Connector can support both synced store material and Flow steps that need store context.

Import Shopify Data

Shopify can also be used as a source for Data, especially for product content.

After the Connector is ready:

Open Data.
Choose the Shopify import option.
Select the connected Shopify resource.
Enter the product you want to bring in.
Save the import.

This gives your team a structured way to review store information before relying on it in customer answers.

Turn Shopify Data into Knowledge

After product material appears in Data, you can:

Enable autogenerated Knowledge for faster coverage.
Review the Data first, then create or refine Knowledge manually.

This is especially useful for:

Product descriptions
Feature comparisons
Size, variant, or usage details
Common pre-purchase questions

Use more review when the source material is promotional, incomplete, or not written in a support-ready way.

Use Shopify in Flows

Shopify is also valuable in Flows when a conversation needs live store context.

Typical Flow patterns include:

Collect an order number, then look up the order.
Check customer details before giving a next step.
Route a customer to the right human team when a store issue needs review.

Design Flows so they collect the identifiers they need first, such as an order number, customer email, or store-specific record.

Syncing and refreshing Shopify-based material

When product or policy-related store material changes, refresh the related Data so your connected Knowledge stays current.

Use:

Manual resync for important launches or product updates.
Scheduled resyncs for sources that change regularly.

After a large catalog update, test a few real product questions before assuming all answers are ready.

Reinstalling the connection

Sometimes a Shopify connection needs to be reauthorized. This usually happens after an app change, a permissions change, or a connection issue.

If your workspace shows a reinstall option for Shopify, use it to reconnect the store cleanly instead of creating a second copy of the same connection.

Best practices

Start with product and catalog information before higher-risk store actions.
Keep store policies clear in Knowledge instead of relying on product data alone.
Test high-volume order and product questions after major store changes.
Avoid duplicate product content from multiple systems.

Common issues

The wrong store was connected

Review the store URL and reconnect the correct store before building more workflows on top of it.

Product answers are incomplete

The imported Data may not include the explanation customers actually need. Add curated Knowledge for policy, exceptions, and edge cases.

The connection stopped working

Use the reinstall or reconnect path if Shopify authorization needs to be renewed.