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Confluence Connector

Connect Confluence so Applied can read Confluence space content and use it as source material or workflow context.

Use this Connector when support playbooks, product notes, release information, or internal policies live in Confluence and should be available in Applied.

Common use cases

  • Sync pages from a Confluence space into Applied Data.
  • Use Confluence pages as source material for Knowledge.
  • Look up page content during a Flow.
  • Keep customer answers aligned with an internal Confluence space.

Before you begin

Before connecting Confluence, make sure:

  • You know the Atlassian site URL, such as https://your-domain.atlassian.net.
  • You know the Confluence space key to connect.
  • The Atlassian account used for setup can view the pages Applied should read.
  • Your team knows whether Applied should only read pages or also write content.

Applied’s native Confluence Connector uses Atlassian email and API token authentication for your Atlassian site. It does not use the Atlassian hosted MCP Connector path.

Get an Atlassian API token

Atlassian API tokens are created from the Atlassian account security page.

  1. Open your Atlassian account settings.
  2. Go to Security.
  3. Open API tokens.
  4. Click Create API token.
  5. Name the token, such as Applied Labs.
  6. Create and copy the token.

Use the email address for the same Atlassian account when connecting in Applied.

Configure Confluence access

The API token uses the Confluence permissions of the Atlassian account that created it. Before connecting:

  • Confirm the account can view the target space.
  • Add space permissions for read access if Applied only needs page sync.
  • Add create or edit permissions only if Applied should write content.
  • Avoid using a personal admin account if a dedicated service account is available.

For page read/write APIs, Atlassian documents granular OAuth scopes such as read:page:confluence and write:page:confluence. With API-token Basic auth, the practical access boundary is the Atlassian account’s product and space permissions.

Connect Confluence in Applied

  1. Open Connectors.
  2. Click New.
  3. Choose Confluence.
  4. Enter the Confluence site URL.
  5. Enter the Atlassian account email.
  6. Paste the Atlassian API token into the API token field.
  7. Add the Confluence space key.
  8. Create the connection.

If the site URL ends in /wiki, Applied normalizes it to the Atlassian site root.

Validate the connection

After setup:

  1. Sync or fetch a test page from the target space.
  2. Confirm the page title and content match Confluence.
  3. Confirm restricted pages are included or excluded as intended.
  4. If write actions are enabled, test against a non-production page first.

Common issues

Applied cannot find the space

Check the space key, not only the display name. Space keys are usually short identifiers such as ENG or HELP.

Authentication fails

Confirm the Atlassian email and API token belong to the same account. Atlassian API tokens are account-specific.

Some pages are missing

Review Confluence space and page restrictions for the Atlassian account used by the Connector.

Provider docs

Next steps

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